Customer Support Executive - Chat Only

WERE HIRING | CUSTOMER SERVICE ASSOCIATE INTERNATIONAL CHAT PROCESS

Company: IntouchCX
Location: Hyderabad
Work Mode: Work From Office (WFO)
Process: International Chat Support
Language: English
Shifts: 24/7 Rotational Shifts

JOB ROLE: CUSTOMER SERVICE ASSOCIATE CHAT SUPPORT

Key Responsibilities:

• Handle customer queries through live chat in a professional and timely manner.
• Understand customer requirements and provide appropriate solutions.
• Troubleshoot and resolve customer issues with accurate information.
• Maintain high customer satisfaction through prompt and courteous support.
• Manage multiple chat conversations simultaneously while meeting response-time targets.
• Maintain accurate customer records and interaction details in the CRM.
• Follow company policies, quality standards, and data privacy guidelines.
• Coordinate with internal teams to resolve customer concerns efficiently.
• Meet key performance metrics such as CSAT, FRT, AHT, and Resolution Rate.

ELIGIBILITY CRITERIA

• Education: 10+2 mandatory
• Diploma (3 years), Undergraduate, BE/B.Tech, or Graduate in any stream
• Experience: 13 years
• International Chat Process experience is mandatory
• Excellent verbal and written English communication skills
• Immediate joiners preferred

BENEFITS & PERKS

• Salary: Up to 3–4 LPA
• 5 Days Working
• 2 Rotational Week-Offs
• 24/7 Rotational Shifts
• 2-Way Free Cab Facility

HOW TO APPLY

Interested candidates can share their updated resume:

Email: [email removed]
Contact: [phone removed]

Important: Please mention “HR –Vandana” on your resume.

IMPORTANT NOTICE

IntouchCX does not charge any fee for job offers, interviews, registration, or recruitment. Please beware of anyone asking for money or refundable fees in connection with this opportunity.

Note: Only candidates with relevant International Chat Process experience will be considered.