Customer Support Executive BY SAKET

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
  
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
  
• Identify opportunities for upselling and cross-selling products/services based on customers' needs.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with internal teams (e.g., sales, marketing) to improve overall customer satisfaction.