Customer Support Executive by Fatima

Role & responsibilities

• Relationship Management: Act as a Relationship Manager for paid customers, building trust and ensuring long-term engagement.
• Customer Support: Handle inbound and outbound calls for approximately 34 hours daily as part of a voice-based customer service process.
• Query Resolution: Understand customer needs and assist in resolving queries to help them find the right tenant or property, focusing heavily on customer experience rather than hard sales targets.
• Proactive Service: Provide regular, proactive updates on account/service progress and utilize internal CRM tools while adhering to company guidelines for high-quality service delivery.
• Customer Satisfaction: Go the extra mile to provide exceptional customer service and ensure customer satisfaction; performance is monitored, though the role is not heavily target-based.

Preferred candidate profile

Good English & Communication