Customer Support Executive | Bangalore | Whitefield

Hi Greetings from Inspiration manpower!!

This post is regarding an opening with our Top MNC client..

Kindly revert back immediately with an updated resume if it is relevant to you.

Type of Job- Permanent

Job Location- Bangalore ( Whitefield)

Job Role- Customer Support Executive

Designation - Associate

Work mode Work from office

Skills & Experience Required

Experience Required:

• Overall: 2-3 years total experience ( CTC - 4 LPA )
  
• Mandatory: Minimum 1.5 years in Customer Service or Customer Support

Key Responsibilities:

• Handle customer queries and concerns effectively via calls and emails (Voice & Non-voice support).
  
• Ensure first contact resolution and customer satisfaction.
  
• Maintain accurate records of interactions in the CRM system.
  
• Proactively identify customer needs and provide appropriate solutions.
  
• Escalate complex issues to relevant departments with proper documentation.
  
• Contribute towards process improvement and knowledge sharing within the team.
  
• Prepare and maintain daily/weekly Excel reports as required.
  

Key Requirements:

• Domain expertise in customer service processes and systems.
  
• Excellent English communication skills, both verbal and written.
  
• Strong vocabulary, articulation, and comprehension.
  
• Experience in voice and non-voice support (email).
  
• Proficiency in MS Excel for basic reporting and data management.
  
• Strong problem-solving attitude with attention to detail.
  
• Flexible to work in rotational shifts.
  

Preferred Attributes:

• Exposure to CRM tools (e.g., Zoho Desk).
  
• Experience in handling both B2C and B2B customers.
  
• Quick learner with adaptability to changing business needs.

Qualification- Any graduates with excellent communication

Flexible In Rotational shifts

Notice period- Immediate

Request you to kindly forward the mail to your friends if it is not relevant to you.

If Interested, Please reach out to below mentioned contact details:

Call to Priyanka @ [phone removed] | Email: [email removed]

Call to Ayisha @ [phone removed] | Email: [email removed]