Customer Support Excellence Manager (Kannada mandatory) (AI-heavy)

Customer Success Excellence Manager (Kannada Mandatory) (AI-First Customer Operations)

Are you the kind of person who thinks- "Why should I do this manually when AI can do it better, faster, and at scale?" If yes, keep reading.

A new-age mobility venture, backed by a globally renowned two-wheeler industry giant, is building something exciting in Bengaluru, and were looking for a tech-savvy Customer Success Excellence Manager who can help us create the future of customer engagement.

This is NOT a traditional Customer Success role. In this role:
70% of your focus will be on AI Designing AI-powered customer journeys Training and continuously improving AI agents Building automated support and engagement workflows Leveraging GenAI, chatbots, AI calling solutions, workflow automation, and customer analytics tools Improving AI response quality, containment rates, and customer experience outcomes Working with data to identify opportunities where AI can replace manual effort Creating scalable customer support systems that grow with the business
30% of your focus will be on Customer Success Operations Managing customer escalations when human intervention is genuinely required Improving SOPs and support processes Monitoring CSAT, SLAs, Response Times, and Resolution Quality Partnering with cross-functional teams to improve customer experience Building best-in-class customer support practices from the ground up

Who Were Looking For? You could be a great fit if you:
Have 4-7 years of experience in Customer Success, Customer Support, Contact Centre Operations, or CX Excellence.
Are deeply comfortable with: AI-powered support tools Chatbots Conversational AI CRM platforms (Freshdesk, Zendesk, Salesforce, Zoho, etc.) Automation workflows Customer analytics platforms
Understand that the future of Customer Success is not adding more people, but enabling smarter AI systems.
Have experience improving processes, driving automation, and translating customer insights into business impact.
Can train, fine-tune, and continuously optimize AI systems to deliver better customer outcomes.

Location Bengaluru

Why Join? This is an opportunity to build an AI-first Customer Success function for a rapidly growing mobility business from the ground up. If you're excited about making AI your co-pilot (or perhaps your primary pilot ) and believe customer experience can be reimagined through technology, wed love to hear from you.

Apply : https://lnkd.in/gJRts-4n