Customer Support Engineer

Role & responsibilities

• Installation and configuration of Servers, storage, networking devices like switch, routers etc.
• Installation and configuring of Windows Server, Linux Server Operating Systems.
• Through knowledge of desktop, workstations, servers, switches, routers troubleshooting skills
• Understanding of various LAN and WAN technologies.
• Through knowledge on networking topology, protocols, IP addressing, subnetting of network, etc
• Follow up with escalated calls / hardware issues with appropriate teams.
• Follow up with customer for resolution of hardware/software issues.
• Prepare accurate timely report.

Preferred candidate profile

• Candidate should possess Diploma/Graduate in C.Sc/ECE/EEE/BSc/B.Tech
• Good communication skills
• Candidate should have two-wheeler
• Excellent in problem solving skills
• Proven work experience in handling escalated calls.
• Proven work experience in handling servers, storage, switches, routers etc.

Additional certification on Microsoft, Linux, Cisco technologies is a plus