Customer Support Engineer

Roles and Responsibilities :

• Provide technical support to customers through phone calls, emails, or chats regarding software products and services.
• Troubleshoot issues with existing software applications, identifying root causes and implementing solutions.
• Collaborate with internal teams to resolve complex customer complaints and improve overall customer satisfaction.
• Document all interactions with customers using CRM software for accurate tracking and reporting.

Job Requirements :

• 0.6-4 years of experience in an International BPO environment handling international voice processes.
• Strong knowledge of computer hardware, networking fundamentals, and basic programming concepts.
• Excellent communication skills in English (written & spoken) for effective interaction with customers from diverse backgrounds.