Customer Support Engineer

Role & responsibilities:

Customer Support Engineer

This position is responsible for.

• Carry out pre- and post-sales service visits to our customers.
• Carry out commissioning, trials, trouble shooting, and inspection at the customer end.
• Responsible for after-sales (spares and consumables), sales of service, and AMC.
• Contributing as a member of the local team to provide prompt, efficient, and high-quality service to all customer accounts.
• Working as a member of the local team to provide efficient service delivery to all accounts within the assigned area.
• Should be swift to respond to service call and can travel extensively on PAN India basis.
• Should be able to communicate well with customers and the sales team.
• Maintain daily communications with customers to ensure resolution and proper follow-up.
• Preparing and submitting visit reports.
• Participate in and help set up trade shows, exhibitions, and seminars.
• Schedule local post-sales meetings to remove technical obstacles and generate long-term success for the customer.
• Provide end-user feedback to the management team to help support product enhancements.
• Track all service activities by regularly updating account information.
• Develop strong, ongoing relationships with prospects and customers.
• Assistance with internal trials and competition of machines.
• Strong time management skills.
• Independent, structured, and systematic approach to work
• Good problem-solving and analytical skills
• Machinery safety regulations
• Supporting commissioning at the customer's site
• Delivering effective solutions to customer application, mechanical, and electrical challenges.
• Performing quality assurance tasks in accordance with the quality manual and connected documentation

The above responsibilities are not limited to those listed and may be expanded based on

business requirements.

Preferred candidate profile :

We are looking for a Technically Proficient Engineering Professional with hands-on experience in machine commissioning and after-sales service. The ideal candidate is customer-centric, target-oriented, and solution-driven, with a strong commitment to providing outstanding customer support. They should be skilled in diagnosing and resolving technical issues, building long-term customer relationships, and ensuring customer success through responsive and effective technical service.