KOCHI · FULLTIME
Customer Support Engineer - L2
Infolitz Software
Kochi · onsite · Posted 6d ago
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Undisclosed2–5 yrsfulltimeKochi
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Section · 01
About this role
Job Summary
Key Responsibilities
Software Testing
Development Support
Key Competencies
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Infolitz Software Pvt. Ltd. islooking for a technically curious and proactive Customer Support Engineer -L2 who can handle customer support activities while also contributing to softwaretesting, troubleshooting, and development-related tasks .
The selected candidate will workclosely with customers, developers, testers, and internal engineering teams toidentify issues, reproduce defects, perform technical analysis, validate fixes,and support continuous improvement of our software products and solutions.
Key Responsibilities
- Handle Level 2 technical support issues escalated from customers or Level 1 support.
- Understand customer-reported issues and gather the required technical information.
- Analyze application behavior, logs, configurations, and error messages to identify possible root causes.
- Reproduce customer-reported issues in test or development environments.
- Provide clear and timely updates to customers and internal teams.
- Escalate complex technical issues to development or senior engineering teams with complete supporting information.
- Track reported issues through closure and verify that the provided solution resolves the problem.
- Maintain proper records of incidents, troubleshooting steps, resolutions, and known issues.
Software Testing
- Perform functional, regression, integration, and basic system testing.
- Prepare and execute test scenarios and test cases based on requirements.
- Reproduce reported defects and document clear steps for developers.
Development Support
- Assist the development team with minor development, debugging, configuration, or enhancement activities based on capability and training.
- Understand existing application code and system workflows.
Key Competencies
- Strong analytical and problem-solving ability.
- Ability to understand technical problems systematically.
- Good verbal and written communication skills.
- Customer-focused approach with professional communication.
- Ability to learn new technologies quickly.
- Attention to detail when reproducing and documenting issues.
- Ownership of assigned issues until resolution.
- Ability to collaborate with developers, testers, customers, and other internal teams.
- Ability to work independently while seeking guidance when required.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Test CasesCustomer SupportTechnical SupportTroubleshootingProduct Engineeringsystem testingtest scenariosdebuggingSocial Mediaanalytical
Section · Company
About Infolitz Software
Infolitz Software
IT Services & Consulting
11-50
employees
2021
5 years old
₹5.6L PA avg
Avg at Infolitz Software
About
Infolitz Software Private Limited is a software development and IT services company specializing in custom solutions for businesses. Its careers page highlights opportunities in development, design, and project management, reflecting a focus on building scalable digital products. By combining technical expertise with client-centric approaches, the company positions itself as a trusted partner for organizations seeking innovative IT solutions and digital transformation support.
Employee ratings
9 reviews
4.7/ 5
Culture
4.5
Career growth
4.1
Work-life
4.6
Employees rate it well for
Work-Life Balance47Overall Company47
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