Customer Support - CSR

Role & responsibilities

• To answer customers calls and solve customer queries/ complaints or grievances.
• To provide all necessary information asked by the customers.
• Maintain quality standard and ensure adherence to the quality parameters & ensure customer satisfaction.
• Identifies the need to escalate specific issues and follow through where necessary.
• Presents detailed information and responds to questions from Managers, clients, and Customers.

Person specification (competencies)

• Graduate with minimum 0-1 year of experience into any BPO calling process.
• Good communication skills, both verbal and written.
• Hands on Computers and other internet applications.
• Detail oriented with strong organizational skills & ability to multi-task.

Work Timings - Between 8am to 8pm (Rotational 9 hours shift)

6 days working

Please feel free to reach out for any doubts or concerns.

Akeesha Sharma - [phone removed] / [email removed]