Customer Support- CSA Role/Chat- Jaipur

Roles and Responsibilities :

• Provide exceptional customer service through email, chat, or other digital channels to resolve customer queries and concerns.
• Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Job Requirements :

• 0-10 years of experience in a non-voice process (email/chat) environment.
• good communication skills for effective written correspondence with customers.
• Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.
• Basic computer knowledge for navigating various applications such as CRM systems.