Customer Support- CSA Role/Chat- Jaipur

Roles and Responsibilities :

• Provide exceptional customer service through email, chat, or non-voice channels to resolve customer queries and concerns.
• Process customer requests, troubleshoot issues, and escalate complex problems to senior team members when necessary.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Job Requirements :

• 0-10 years of experience in a similar role (customer support/service).
• Strong communication skills for effective written correspondence with customers.
• Ability to work on rotational.
• Fresh graduate/under grad.