Customer Support- CSA Role/Chat- Jaipur

Roles and Responsibilities :

• Provide exceptional customer service through email, chat, or other digital channels to resolve customer queries and concerns.
• Process customer requests, answer questions, and address issues in a timely and professional manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-10 years of experience in non-voice process (email/chat) or similar role.
• Excellent communication skills with the ability to write clear and concise responses.
• Basic computer knowledge with proficiency in MS Office applications.
• Freshers can apply for this role; no prior experience required.