Customer Support- CSA Role/Chat- Jaipur

Roles and Responsibilities :

• Handle customer inquiries via email, chat, or social media platforms in a timely and professional manner.
• Process customer requests, resolve issues, and provide solutions to their queries.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-10 years of experience in non-voice process (email/chat) customer support.
• Strong communication skills for effective interaction with customers over digital channels.
• Ability to work on rotational shifts including evenings, weekends, and holidays as per business requirements.
• Basic computer knowledge with proficiency in MS Office applications.