Customer Support Coordinator

Role & responsibilities

• Ticket & Schedule Management.

• Coordinate ticket bookings and handle off-hour support requests.. Track daily availability and schedules of service engineers.

• Maintain complete logs and records of all service engineers.

• Invoicing & Accounts Handle customer support invoicing and coordinate with the accounts team.

• Verify travel claims and maintain travel expense records for engineers.

• Data Management & Reporting Maintain advanced Excel sheets for data tracking and analysis.

• Generate management information system (MIS) reports for the support team.

• Use SAP B1 for operational data entry and tracking. Requirements
  

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