Customer Support Coordinator

Key Responsibility

(i) Managing customer complaints

Coordinating with dealers, Regional team, Call Centre and related departments (Quality, Parts/ Sales Support/ marketing etc) to address and close complaints within target days)

(ii) Strengthening Dealer CRM through Training & Review

(iii) Ensuring actions to reduce complaints for the zone (Critical dealer review, Process correction/ training etc.)

(iv) Zonal reviews

(v) Escalation Management

Skill Set

1. Good communication skills (English/ Hindi)
2. Efficient in excel & ppt
3. Team player
4. Basic Automobile Technical know-how
5. Positive attitude
6. Empathy & Customer centric approach
7. Efficient time management

Education & Experience

1. Preferably from Automobile background
2. Graduate preferably B.Tech/ Engineering Diploma
3. Prior experience of Customer Support / Regional service / Process quality