BENGALURU · FULLTIME
Customer Support Coordinator
Future Online Private Limited
Bengaluru · onsite · Posted 63d ago
Sourced from
₹2.2L - ₹3.2L PA0–2 yrsfulltimeBengaluru
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.5s
- Found the form on Naukri · 5 questions to answer1.5s
- Decided the answers for all of them2.6s
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Section · 01
About this role
Reasonability:
- Handle customer calls, emails, WhatsApp messages, and chat queries in a professional and timely manner.
- Coordinate with internal departments to resolve customer issues and ensure smooth service delivery.
- Maintain accurate records of customer interactions, complaints, and follow-ups in the CRM system.
- Provide customers with accurate information regarding products, services, rentals, deliveries, and policies.
- Follow up with customers to ensure issues are resolved and maintain high customer satisfaction.
- Escalate complex issues to the team leader and track them.
- Coordinate order processing, renewals, and service requests.
- Prepare daily reports and update customer support activities.
- Meet customer satisfaction and response time targets.
Sourced from naukri
Section · 02
Skills
Customer Servicecustomer satisfactionCustomer SupportSolving QueriesCustomer HandlingDomestic ProcessInside SalesCustomer RelationshipB2B SalesClient SatisfactionQuery ResolutionB2C SalesGood Communication In English