Customer Support Coordinator / Sales Coordinator

Job Description:

Role Summary

This role is to handle inquiries, quotations, order processing, and customer follow-ups.

You will act as a link between sales, production, and customer.

Daily Work (What you will do)

🹠1. Inquiry Handling

• Receive inquiry from sales / customer
• Check basic details (type, size, quantity, delivery)
• Enter inquiry in system / register
• Follow up for missing details

🹠2. Quotation Support

• Prepare quotation in given format
• Check details properly
• Get approval from senior
• Share quotation with customer
• Maintain quotation record

🹠3. Order Processing

• Receive confirmed order / PO
• Check price, terms, delivery
• Enter order in system
• Share details with production & accounts

🹠4. Follow-up & Coordination

• Follow up with production for order status
• Update sales team
• Update customer about status

🹠5. Customer Communication

• Handle calls / WhatsApp / emails
• Give proper updates
• Inform clearly in case of delay

🹠6. Record Maintenance

• Maintain:
• Inquiry list
• Quotation list
• Order status

Basic Expectations

• Work should be accurate (no mistakes)
• Follow-up should be regular (no delay)
• Communication should be clear and polite
• Work should be properly recorded

Who can apply

• 1-3 years experience in office work / coordination
• Basic computer knowledge (Excel, email)
• Good communication (Hindi / basic English)
• Organized and responsible

Important

• This is not a field job
• This is not a sales job
• This is coordination + system work + communication