Customer support- Chat process/Mohali

Hi,

I am pleased to confirm your first round of interview for the Operations Customer Expert position.

Requirement - 

1. Good communications and writing skills. Should not make grammatical error. 
2. Graduation mandate. 
3. Immediate joiner
4. Comfortable with night shift

Hiring: Customer Support Executive ( Chat Process) Mohali (WFO) Job Role- Customer Support Executive Chat Process Job Details

• Job Type: Full-Time
• Work Mode: Work From Office (WFO)/Virtual Interview
• Location: Mohali
• Working Days: 5 Days a Week
• Shift: Rotational Shifts (247)

 Roles & Responsibilities

• Respond to customer queries through the chat support channel in a timely and professional manner.
• Resolve customer concerns by providing accurate information and appropriate solutions.
• Maintain a high level of customer satisfaction through effective communication.
• Escalate complex issues to the relevant team whenever required.
• Record customer interactions and update details accurately in the system.
• Follow company processes, quality standards, and compliance guidelines.
• Achieve individual and team productivity and quality targets.

 Eligibility Criteria

• Graduates can apply.
• Freshers are welcome.
• Experienced candidates
• Good communication skills in English and Hindi are required.
• Basic computer knowledge and typing skills are an advantage.
• Immediate preferred/ up to 15 Days Notice period.
• If Interested pl apply with Resume.