Customer Support- Chat Process- Jaipur

Roles and Responsibilities :

• Provide customer support through email, chat, or messaging platforms to resolve customer queries and concerns.
• Handle a high volume of emails, chats, and messages in a timely and efficient manner.
• Utilize problem-solving skills to troubleshoot issues and escalate complex problems when necessary.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 0-10 years of experience in a similar role (non-voice process).
• Strong communication skills for effective written correspondence with customers.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays as required by the business needs.
• Basic computer knowledge with proficiency in MS Office applications.