Customer Support C1 C2 / Service Desk

Hiring: Customer Support (CS) & Service Desk (SD) JL2 / JL3

Job Locations: Bangalore & Pune

Work Mode: Work from Office (Mandatory)

Shift: 247 rotational shifts with rotational weekly offs

Salary Budget

- JL2: Up to 3.5 LPA

- JL3: Up to 5.5 LPA

Job Description

We are looking for candidates for Customer Support (CS) and Service Desk (SD) roles who can provide excellent customer service, handle customer queries, and resolve technical and service-related issues. Candidates will act as the first point of contact for customers and service users, assisting them through voice calls, chat, email, and other support channels.

Key Responsibilities

- Handle customer queries and resolve issues through calls, chat, and email.

- Act as the first point of contact for customer and service-related requests.

- Understand customer concerns, analyse problems, and provide timely and effective resolutions.

- Provide technical support for laptop/desktop troubleshooting and VPN installation.

- Assist with Microsoft Outlook 365, BitLocker, and Active Directory-related issues.

- Handle requests related to information, system access, and other services.

- Demonstrate excellent communication, analytical thinking, and problem-solving skills.

- Resolve customer issues independently, efficiently, and professionally.

- Maintain good time management and ensure a positive customer experience.

- Be proactive and demonstrate respect for customers' time.

Eligibility Criteria

- Qualification: Any full-time graduate with 15 years of formal education.

- Experience: 15 years, depending on the job level and profile.

- Candidates with prior technical support experience must have at least 1 year of Service Desk Technical Support experience.

- Knowledge of Microsoft Outlook 365, BitLocker, and Active Directory is required for the technical Service Desk profile.

- Experience in laptop/desktop troubleshooting and VPN installation is required for the technical Service Desk profile.

- Excellent verbal and written communication skills.

- Willingness to work in a voice support process and 247 rotational shifts.

- Rotational weekly offs and work from office are mandatory.

- Candidates must have completed double vaccination, as specified in the JD.

Note: Candidates will be screened according to the relevant CS or SD profile, experience, technical skills, and applicable salary budget.

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