Customer Support Associate

Company Description The Leather Laundry (TLL), founded in 2015 by Mallika Sharma, is a luxury leather care and restoration brand focused on sustainability and longevity. The company specializes in premium services for handbags, shoes, leather jackets, and leather sofas, offering meticulous cleaning, repairs, recoloring, and deep cleaning to restore items to their best condition. Supported by highly skilled technicians and a strong base of satisfied clients, TLL delivers expert craftsmanship and attention to detail. With convenient door pick-up and drop-off services available across Pan India, TLL promotes responsible luxury by helping customers extend the lifespan of their prized leather possessions.

Role Description This is an on-site role for a Customer Support Associate based in Mayur Vihar. The Customer Support Associate will respond to customer inquiries across channels, provide information about services, pricing, and timelines, and assist customers with booking pick-up and drop-off appointments. The role involves maintaining accurate records of customer interactions, coordinating with the operations and technician teams to track orders, and updating customers on service progress and delivery status. The intern will handle basic sales conversations, share service recommendations, collect feedback, and support efforts to enhance the overall customer experience. The position also includes learning standard operating procedures, participating in training sessions, and contributing to a professional and courteous front-facing brand image.

Qualifications

• Strong Customer Support, Customer Service, and Customer Experience skills to handle queries, resolve issues, and ensure satisfaction.
• Ability to support Sales activities, including explaining services, upselling relevant offerings, and assisting with conversions.
• Capacity to participate in Training and quickly learn service details, processes, and communication standards.
• Excellent verbal and written communication skills in English; additional local languages are an advantage.
• Comfort working on-site in Mayur Vihar and coordinating with cross-functional teams.
• Basic computer literacy and familiarity with messaging apps or CRM tools.
• Prior experience or coursework in customer-facing roles, hospitality, retail, or service industries is preferred but not mandatory.
• Strong attention to detail, reliability, and a customer-centric mindset.
• Salary range will be around 25000 to 30000 per month in hand