KOCHI · FULLTIME
Customer Support Associate
Onsite Teams
Kochi · hybrid · Posted 2d ago
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Section · 01
About this role
Job description
Job Description:
CRM Associate-Two south languages: Tamil,Kannada, Malyalam
Hindi english must know
We are seeking a motivated and dynamic Client Relationship Associate (RM) to join our team. The ideal candidate will be responsible for building and maintaining strong client relationships, supporting product demos, and driving offline sales and support visits. This role involves both communication and on-ground presence to ensure excellent customer experience.
Key Responsibilities:
- Conduct regular client visits (1-2 times a week) for sales meetings, product demonstrations, and support.
- Build and maintain strong, long-term customer relationships.
- Provide proactive support to clients and resolve queries efficiently.
- Collaborate with internal teams to ensure client satisfaction and service delivery.
- Maintain records of client interactions, follow-ups, and visits.
- Male candidate should be given Preference due to offline visits.
- Candidate have experience of accounts and billing.
- Renewal support
Role: Customer Success AssociateIndustry Type: Software ProductDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer Success
Role: Customer Success AssociateIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer SuccessEducationUG: Any GraduateKey SkillsSkills highlighted with are preferred keyskillsClient SupportAccounting OperationsBillingClient SuccessClient OnboardingClient Relationship
Role & responsibilities
Preferred candidate profile
Role: Customer Success - OtherIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer SuccessEducationUG: Any GraduateKey SkillsSkills highlighted with are preferred keyskillsClient SuccessClient OnboardingClient Training
About company
Company Introduction
Onsite is a well-funded startup, founded by alumni from IIT and ISB and backed by VC funds and some of the leading Tech Entrepreneurs of India. Onsite aims to transform the construction industry through digitization and are building a Mobile-first Project Expense and Collaboration tool for MSME Contractors. Onsite mobile application is currently in use by 100,000+ Contractors, Project Managers and Supervisors in more than 500 cities of India.
https://onsiteteams.com/
https://play.google.com/store/apps/details?id=com.app.onsite
Company Info
Role: Customer Success AssociateIndustry Type: IT Services & ConsultingDepartment: Customer Success, Service & OperationsEmployment Type: Full Time, PermanentRole Category: Customer SuccessEducationUG: Any GraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsCustomer Support OperationsCustomer SupportSolving QueriesCustomer RetentionCustomer Engagement
About company
Company Introduction
Onsite is a well-funded startup, founded by alumni from IIT and ISB and backed by VC funds and some of the leading Tech Entrepreneurs of India. Onsite aims to transform the construction industry through digitization and are building a Mobile-first Project Expense and Collaboration tool for MSME Contractors. Onsite mobile application is currently in use by 100,000+ Contractors, Project Managers and Supervisors in more than 500 cities of India.
https://onsiteteams.com/
https://play.google.com/store/apps/details?id=com.app.onsite
Company InfoAddress:F67, Plot 2, Manish Global Mall, Sec 22, Dwarka , NEW DELHI, Delhi, India
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Section · 02