Customer Support Associate

Role & responsibilities

• Responds to customers queries via chats and emails.

• Resolves customer complaints and issues efficiently.
• Troubleshoots technical problems and provides solutions.
• Ensures customer satisfaction and provides professional customer support.
• Properly escalates unresolved issues to appropriate internal teams.

• Provides accurate information about products and services.

Preferred candidate profile

• Graduates or non-graduates are eligible to apply for this position.

• Should be able to handle multiple chats.

• Disciplined work habits, follows systematic approach to tasks, and possess problem solving abilities.

• Should have a typing speed which is in the range of 25-30 words per minute.

• Proficiency with chat software is an added advantage.

• Should be willing to join immediately or have a noticed period of less than 15 days.

• Should be willing to work in any shift.

• Should be willing to do work from office