Customer Support Associate

WE ARE HIRING FOR TECH MAHINDRA

CUSTOMER SUPPORT ASSOCIATE - INTERNATIONAL INBOUND VOICE PROCESS

Tech Mahindra

Location: Bangalore, Electronic City | Shift: Night Shift

About This Role

Handle inbound customer calls for international clients with professionalism and fluency. You'll translate global customer needs into solutions through clear communication and service excellence, assisting international customers with inquiries and concerns while delivering exceptional support on a worldwide platform.

Why Join Tech Mahindra?

• Be part of a Fortune 500 multinational technology company
• Support international clients and global operations
• Work with cutting-edge cloud-based tools
• Career growth in a fast-paced, international environment
• Full transportation support (both ways)
• Competitive compensation & night shift allowance
• Exposure to diverse cultures and global markets

Key Responsibilities

• Handle inbound customer calls from international clients with professionalism and clarity
• Communicate solutions effectively using clear verbal communication with non-native speakers
• Navigate customer accounts and provide policy-based solutions
• Manage time zone differences and international customer expectations
• Escalate complex issues with detailed documentation
• Maintain quality standards through consistent AHT and productivity metrics
• Document interactions accurately in company systems
• Identify trends and suggest process improvements

Essential Requirements

• C1 Level English Communication Fluent, articulate, confident in international conversations (verified through standardized assessment)
• Age: Below 35 years
• Education: UG/Any Graduate (Freshers welcome!)
• Experience: Fresher or up to 12 months (100% weight for BPO/voice; 50% for non-BPO)
• Voice Quality: Clear, professional diction and accent neutrality suitable for international audiences
• Computer Skills: MS Office proficiency
• Shift Commitment: Reliable night shift availability for international time zones

Core Competencies

• C1 Communication Excellence with strong international listening ability
• Customer Focus & Active Listening for diverse communication styles
• Problem-Solving skills across cultural contexts
• Emotional Intelligence & Resilience
• Multi-tasking ability
• Professional & Adaptable demeanor with global mindset

Preferred: BPO experience, international call handling, telephony systems knowledge, CRM familiarity.

What Makes You Stand Out

If you have articulate communication skills, a natural ability to connect with international customers over the phone, and confidence to solve problems across time zones and cultureswe want you. Your voice and professionalism are your superpowers for delivering exceptional customer experiences to a worldwide audience.