Customer Support Associate

Job Summary

Accident Insurance process. The role involves collecting, reviewing, and validating accident and insurance-related information for US law firms while ensuring accuracy, quality, and timely delivery of client requirements.

Responsibilities

• Collect, verify, and document accident and insurance-related information from relevant sources.
• Support US law firms by gathering and processing case-related information accurately.
• Ensure adherence to client, process, and quality guidelines.
• Meet productivity, quality, and turnaround time expectations.
• Utilize critical thinking and analytical skills to identify data gaps and resolve issues.
• Maintain accurate records and provide timely updates on assigned cases.
• Collaborate effectively with team members and leadership to achieve operational goals.

Requirements

• Excellent verbal and written English communication skills.
• Proficiency in MS Excel.
• Strong active listening and comprehension abilities.
• Good critical thinking and problem-solving skills.
• Ability to work in a fast-paced, target-driven environment.
• Positive attitude, strong work ethic, and willingness to learn.
• Ambitious and growth-oriented mindset with a focus on achieving performance standards.
• Team player with the ability to work collaboratively.

Eligibility

• Freshers are welcome to apply.
• International BPO experience will be an added advantage.
• Experience in US insurance, legal, claims, or backend operations is preferred but not mandatory.
• Immediate joiners preferred.

Work Schedule & Shift Requirements

• 100% Work from Office (WFO) - 5 Days a Week.
• US Shift Timings (5:30 PM to 2:30 AM).
• Fixed Weekends Off (Saturday & Sunday).
• Candidates should be comfortable working in a night-shift environment aligned with US business hours.

Key Competencies

• Communication Skills
• Active Listening
• Critical Thinking
• Attention to Detail
• Teamwork & Collaboration
• Learning Agility
• Accountability & Ownership
• Performance & Results Orientation
• Professionalism & Client Focus

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.