NAGPUR · FULLTIME
Customer Support Associate
Accrualify India
Nagpur · onsite · Posted 12d ago
Sourced from
Undisclosed1–3 yrsfulltimeNagpur
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Section · 01
About this role
Job Summary
Responsibilities
Qualifications
Key Attributes of the Ideal Candidate
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Corpay is currently looking to hire a Customer Support Associate. This position falls under our Corpay Payables division and would be located in our Nagpur, India office. As a Customer Support Associate, you will be responsible for handling customer queries related to payment automation, ERP software, and financial transactions. The role requires strong problem-solving abilities, excellent communication skills, and a deep understanding of financial SaaS solutions.
Responsibilities
- Respond to and resolve customer queries related to invoice processing, payment reconciliation, and ERP connectivity.
- Troubleshoot technical and transactional issues and escalate complex cases to engineering teams.
- Maintain accurate records of customer interactions using ticketing systems (Zendesk, JIRA).
- Assist customers with API integrations, vendor payments, and compliance requirements.
- Proactively identify service improvement opportunities and contribute to process enhancements.
- Provide user training and documentation to ensure customers maximize the value of Corpay s solutions.
Qualifications
- Bachelors degree in Business, Finance, or related field.
- 1-3 years of experience in customer support, preferably in financial technology.
- Strong understanding of ERP and payment systems (NetSuite, SAP, QuickBooks, Xero).
- Experience with ticketing CRM systems (Zendesk, Salesforce, Freshdesk).
- Basic SQL knowledge for troubleshooting and data analysis.
- Excellent verbal and written communication skills.
Key Attributes of the Ideal Candidate
- Customer-focused and empathetic
- Strong analytical and problem-solving skills
- Ability to multitask and work efficiently under pressure
- Detail-oriented with a proactive approach
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
AutomationCustomer Supportcrmerp softwarecrm systemsCustomer QueriesFinancial TechnologyDigital SolutionsERPAI ToolsCommunication SkillsEquitydata analysiscompliancefinanceArtificial Intelligence