BENGALURU · FULLTIME
Customer Support Associate
Talent Acquaintance
Bengaluru · onsite · Posted 20d ago
Sourced from
Undisclosed0–5 yrsfulltimeBengaluru
About a minute. You'll make an account on the way through.
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Section · 01
About this role
Roles and Responsibility
Job Requirements
- Respond to customer inquiries and resolve issues professionally and courteously.
- Provide timely and accurate information about products or services.
- Use problem-solving skills to address complex customer complaints.
- Collaborate with internal teams to enhance customer experience.
- Maintain high product knowledge to effectively support customers.
- Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.
Job Requirements
- Excellent written and verbal communication skills.
- Ability to work in a fast-paced environment and manage multiple chats simultaneously.
- Strong problem-solving and critical thinking skills.
- Proficient in using computer applications and software.
- Ability to adapt to changing processes and procedures.
- Strong attention to detail and ability to maintain accuracy.
Sourced from naukri
Section · 02
Skills
Semi VoiceEmail ProcessTechnical Customer SupportBpo Customer ServiceEmail SupportInternational Non VoiceBpo Non VoiceInternational ProcessBack Office Supportvoice processWeb ChatChat ProcessChat Support