PUNE · FULLTIME
Customer Support Associate
Imperative Business Ventures
Pune · onsite · Posted 21d ago
Sourced from
Not disclosed1–2 yrsfulltimePune
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.7s
- Found the form on Foundit · 8 questions to answer1.6s
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Section · 01
About this role
- Handle customer queries through chat and provide timely and professional responses.
- Understand customer requirements and provide appropriate guidance and solutions.
- Resolve basic customer queries and escalate complex issues to the concerned team.
- Ensure a positive customer experience through clear, polite, and effective communication.
- Follow defined processes, quality standards, and chat-handling guidelines.
- Maintain accurate customer records and update required information.
- Handle multiple chat interactions efficiently while maintaining response quality.
- Achieve assigned productivity, performance, and quality targets.
Sourced from foundit
Section · 02
Skills
Customer SupportChatemailvoiceinbound
Section · Company
About Imperative Business Ventures
Imperative Business Ventures
IT Services & Consulting
651
employees
2011
15 years old
Mumbai
India
₹2.4L PA avg
Avg at Imperative Business Ventures
About
Imperative Business Ventures delivers multi-domain back-office BPO/KPO services and consulting, primarily supporting BFSI sectors.
Industries
IT Services & ConsultingBPO
Employee ratings
10 reviews
3.9/ 5
Culture
3.5
Career growth
3.0
Work-life
3.4
Employees rate it well for
Company Culture40Skill Development40
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