Customer Support Associate

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

We are currently seeking a Customer Support Associate specializing in Yardi software/end user support to join our JLL Software and Technology Solutions Customer Experience team.

Location: Remote (India)

Hours: Must work a minimum of 5 US Eastern Business Hours

Responsibilities

As a Customer Support Associate at JLL, you will be responsible for

• User Administration: Configure/update/termination of users
• End User/System Support: Support for end user inquiries or issues in our software applications; Escalation of support tickets (when applicable) to engineering, management or software vendor; Detailed review, analysis, description of end user issues when escalating; Support the implementation of new modules and periodic system upgrades
• Data Configuration: Configure new (or remove) assignments in the Yardi system; Test new modules and periodic system upgrades; Understand data integration flow from / to Yardi and other JLL applications to solve end user issues
• Support Business Reporting Requirements: Create and configure custom account trees/charts of accounts; Provide support for our annual SOC I and/or II audits with outside auditors; Create and configure custom reports; Troubleshoot end user report issues; Coordinate with other teams when applicable
• Support JLL Application software: Yardi Voyager 7s; Yardi Retail Manager; Yardi Commercial Caf; Yardi Deal Manager; Yardi Forecast Manager / Advanced Budget and Forecast Manager; Yardi Multi Family; Yardi CRM; Yardi Site Manager; Other applications as they are onboarded to our team

Education and experience

• A Bachelor's degree from an accredited institution REQUIRED
• Finance or Accounting degree is a plus
• 5+ years of relevant/professional experience REQUIRED
• Real Estate Software and/or Real Estate Industry experience preferred
• Yardi software experience preferred

Additional information

• Remote position
• Individual must be self-starter, organized and able to work with minimal supervision
• We are seeking a self-motivated professional who thrives working independently while also valuing collaboration within our close-knit team environment. The ideal candidate appreciates both autonomy and mutual support, contributing to a culture where team members actively help one another succeed.
• During Training and for first 60 days, required to work 8 US Eastern Business hours
• Once training is completed, it is required to work at a minimum 5 US Eastern Business hours (with remaining hours in the candidate s local time zone)
• On-site Bengaluru, KA
• Scheduled Weekly Hours: 40

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.