Customer Support Associate

Business Operations Executive

Remote role

About Zyla (www.zyla.in)

Zyla Health is Indias highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.

Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.

Why will you love working with us?

We are India's leading AI-powered care management platform. Our vision is to be the de-facto healthcare expert in every home, providing access to the most personalized & real-time care to improve the quality & longevity of lives.

Zyla takes a clinical approach to provide hyper-personalized and real-time care delivered by an able team of experienced doctors & medical experts to improve the health outcomes of the user. We have the finest talent across technology, data science, medicine, and management, and a product with an NPS of +70! We are one of the highest-rated Medical apps on the Google Play store (4.8+ consistently) and have been recognized by Google across Google App Excellence, Launchpad, and APAC programs. Top-notch investors from India and the USA support us.

We proudly boast about our work culture, at the core of which lies user-centricity and the highest quality of empathy. At Zyla, you will meet the diverse talent that has come from the most reputed institutes and work organizations. Together, we set out to build the future of healthcare in India.

Job Summary

We are seeking a Customer Success professional to be the primary point of contact for clients, ensuring smooth onboarding, strong engagement, and proactive support. The role focuses on driving product adoption, improving customer experience, and acting as the voice of the customer to influence product and business growth.

How you will make an impact:

• .Serve as the primary contact for customers via chat, email, and voice, ensuring timely and professional support.
• Build strong customer relationships by understanding needs, workflows, and providing proactive solutions.
• Troubleshoot and resolve customer issues, escalating complex problems when needed.
• Drive product adoption and customer success to enhance satisfaction and retention.
• Collaborate with internal teams, share customer feedback, and maintain accurate CRM records.
• Meet SLAs and KPIs while continuously improving processes and customer experience.

We are looking for people who:

• Have 1–5 years of experience in Customer Success,
• Must have experience in at least one customer support channel: chat, email, or voice.
• Are passionate about delivering exceptional customer experiences and building strong relationships.
• Can understand customer workflows, pain points, and requirements quickly and translate them into actionable insights.
• Are proactive, solution-oriented, and able to manage multiple clients and priorities efficiently.
• Enjoy collaborating with cross-functional teams to drive product improvements and business growth.
• Experience in blended processes is a plus.

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What we offer:

• Opportunity to directly work on a very innovative product that has a big societal impact.
• Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, operations gurus.
• An open set-up where you can innovate every day.