Customer Support Associate

Job Summary

Customer Support Associate. Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech that is passionate about moving money for better? Do you want to further your career in Financial Services? If so, join Convera as a Customer Support Associate.

In your role as Customer Support Associate, you will be:

• Handling online requests from both Internal and External Customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards
• Keying in transactions, sending customer communications and processing payments
• Running, analyzing and providing reporting to internal and external clients
• Working closely with our Front Office teams to provide our clients with unrivalled levels of customer service
• Running daily controls to ensure smooth running of our day-to-day processing and working with other internal departments should any concerns arise
• Adhering to compliance and regulatory requirements whilst delivering high level of customer service to our clients

Requirements

• You must be able to work well independently and as part of a team, be it in an office or remote environment
• Experience in a busy team in a client facing function, within a financial services environment
• A passion for excellence in customer service and customer management along with proven track record for embedding this passion in team culture
• Excellent communication and listening skills with ability to network and build internal and external relationships at all levels
• Excellent time management and attention to detail
• Proactive and not afraid to speak up should you see something you don't think looks right
• Experience using MS Outlook, Excel, Word, PowerPoint and the internet

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.