Customer Support Associate

Shift- Night Shift only

Responsiblities

Answering phones and explaining the product and services offered by the company.
Contacting existing customers as well as prospective customers using scripts.
Obtaining customer information and other relevant data.
Asking questions to the customer and understanding their specifications.
Resolving queries and issues related to the products and services.
Maintaining the database of the customers on a regular basis.
Suggesting solutions based on customer s needs and requirements.
Complete daily call targets in a timely manner.
Maintain customer data in CRM.
Lead conversion.
To write down important information provided by the customer and follow up with them
on a regular basis.
Job Requirement:
Work in BPO / Call Center environment
Rotational shifts & Weekly off
Age Bracket (18-35 Years)

Minimum Qualifications- Graduation / 12th pass

Experience 0-5 Years

Technical Skills-

Computer Knowledge & Operating skills
Typing Speed should be good min 20 WPM

Languages

English
Hindi
Marathi
Other Languages (Tamil, Punjabi, Kannada, etc.)