Customer Support Associate

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Customer Support Associate

Peoplestaff

Livefull-timeOn-site

Location

Gurugram, Haryana, India

Experience

2–3 years

Posted on

1 Sept 2026

Apply by 1 Dec 2026(90 days left)

Role at a glance

Openings

1

Experience

2–3 yrs

Salary

₹0–8L/yr

Workplace

On-site

Eligibility

Open to all

Student status

Not specified

Location

Gurugram, Haryana, India

Categories

Information Technology (IT)

Skills Required

Customer Service Excellence

Benefits & Facilities

Performance Bonus / Incentives Stipend / Salary Travel / Cab Facility

Role overview

Are you an experienced customer support professional with exceptional communication skills looking for an exciting opportunity in Gurugram We are actively seeking dedicated individuals to join a leading UK Captive Bank as an International Voice - Customer Support Specialist. This full-time, in-office role offers a chance to provide world-class service to international clients, manage diverse inquiries, and grow your career within a dynamic financial institution.

As an International Voice - Customer Support Specialist, you will be the primary point of contact for our international customers, delivering prompt and effective resolutions to their queries. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences, we encourage you to apply.

Key Responsibilities

• Handle a high volume of inbound calls from international customers, addressing their banking inquiries, service requests, and technical issues with professionalism and empathy.
• Provide comprehensive and accurate information regarding banking products, services, and policies, ensuring clear understanding for the customer.
• Efficiently resolve customer complaints and escalations, demonstrating strong problem-solving skills and a commitment to first-call resolution.
• Accurately document all customer interactions and resolutions in the CRM system, maintaining detailed and organized records.
• Collaborate with internal teams to escalate complex issues and ensure a seamless customer experience, upholding the bank's service standards.
• Adhere strictly to all regulatory compliance guidelines and internal company policies to ensure secure and ethical service delivery.
• Continuously strive to improve customer satisfaction scores and contribute positively to team performance metrics.
  
  

Requirements

• A Bachelor's degree is mandatory for this position.
• Minimum of 2 years of relevant experience in a customer support voice process, ideally within an international call center environment.
• Exceptional verbal and written communication skills in English, with a neutral accent and the ability to articulate complex information clearly and concisely.
• Proficiency in using CRM software, ticketing systems, and basic computer applications including MS Excel for data entry and reporting.
• Flexibility to work in rotational shifts and manage rotational week-offs, adapting to the demands of a 24/7 international operation.
• Proven ability to manage time effectively, prioritize tasks, and handle pressure while maintaining a positive attitude.
• Mandatory submission of UAN (Universal Account Number) check documents and employment records from all previous organizations. Absconding candidates will not be considered.
  
  

What We Offer

• A competitive annual CTC of up to ₹8 LPA, complemented by attractive performance-based variables.
• Significant growth potential with a 30-35% hike on your last drawn salary, reflecting our commitment to rewarding talent.
• Convenient two-way cab facility for all employees based in Gurugram, ensuring a hassle-free commute.
• A supportive and dynamic work environment within a reputable UK Captive Bank.
• Opportunity to work 5 days a week with 2 rotational week-offs, promoting a healthy work-life balance.
• Ongoing training and development to enhance your skills and career progression in the financial services industry.
  
  

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Salary Range

₹0 – 8L/yr

Apply Now

90 days leftto apply

1 open role

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90d left

Salary Range

₹0 – 8L/yr

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