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    Job · 15402878

    HYDERABAD · FULLTIME

    Customer Support Associate

    GlowTouch logo

    GlowTouch

    Hyderabad · onsite · Posted 48d ago

    Sourced fromNaukri
    ₹3.0L - ₹5.0L PA1–5 yrsfulltimeHyderabad

    About a minute. You'll make an account on the way through.

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    • Read this posting0.2s
    • Found the form on Naukri · 12 questions to answer1.5s
    • Decided the answers for all of them3.2s
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    Section · 01

    About this role

    Roles and Responsibilities :

    • Provide technical support to customers via phone, email, or chat regarding broadband internet services.
    • Troubleshoot issues with LAN/WAN networks, including configuration and connectivity problems.
    • Assist customers in resolving billing discrepancies and provide solutions for payment plans.
    • Escalate complex issues to senior team members or supervisors when necessary.

    Job Requirements :

    • 1-5 years of experience in a similar role within the telecom industry.
    • Strong knowledge of broadband internet technologies (e.g., DSL, cable) and international voice processes.
    • Ability to work effectively in an fast-paced environment with multiple priorities and deadlines.

    Sourced from naukri

    Section · 02

    Skills

    WANInternetBroadbandCustomer SupportLANInternational Voice ProcessTelecom

    Section · Company

    About GlowTouch

    GlowTouch logo

    GlowTouch

    Louisville

    US

    ₹4L PA avg

    Avg at GlowTouch

    ₹3L – ₹5L PA

    This role

    About

    UnifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members worldwide dedicated to supporting our international clientele.


    At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

    Industries

    Call CenterCustomer ServiceInformation TechnologyOutsourcingTechnical Support

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    Customer Support Associate · waiting for your command