Customer Support Associate

Roles and Responsibilities :

• Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to banking products and services.
• Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
• Collaborate with internal teams to resolve complex issues that require escalation.
• Meet performance targets for quality metrics such as first-call resolution rate, handle time, and abandon rate.

Job Requirements :

• Excellent communication skills with the ability to articulate thoughts clearly over the phone.
• Strong convincing power to address customer concerns effectively.
• Ability to work in an international voice process environment with diverse accents and languages.