Customer Support Associate

Job Title: Customer Support Associate

Job Location: Bopal, Ahmedabad

Job Type: Full-time

About the Company:

 eCommerce operations are complex. OMSGuru makes them simple. OMSGuru is an eCommerce operations platform that brings Orders, Inventory, WMS, Payment & Return Reconciliation, P&L Analytics, and Automated Return Claims together on one platform.

Trusted by 20,000+ sellers, OMSGuru manages 200M+ listings, 25,000+ warehouses, 10 lakh+ orders daily, and ₹3,000+ Cr in GMV every month.

Job Summary:

Customer Support Associate will have daily interaction with our clients to provide support for various queries they may have with our software.

Key Responsibilities:

• Understand OMSGuru platform and it's functioning thoroughly
• Support our existing clients via Chat, Phone, Email & Tickets.
• Help onboard new clients onto our system
• Respond promptly and professionally to customer inquiries in person, by telephone, or by email
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
• Assist clients by demonstrating the use of goods and programs and answering any questions they may have.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.

Skills and Qualifications:

• Excellent communication
• Fluent in Hindi & English
• Working knowledge of Microsoft Excel
• Typing Speed of minimum 30 Words Per Minute
• Outspoken personality (someone who likes to talk with people)

Education:

• Any Graduate

Annual CTC: up to 3 LPA

How to Apply:

Please send your resume on [HIDDEN TEXT]