Customer Support Associate

About GRIPIT

At GRIPIT, we partner with leading global brands to help them establish and scale in India. From import and distribution to e-commerce, marketing, and after-sales service, we offer end-to-end solutions that bridge global innovation with Indian consumers.

With a growing portfolio of international brands such as Bissell, Narwal, Yale, and EcoFlow, design and customer experience play a central role in how we communicate value and build trust across our ecosystem.

Key Responsibilities

• Handle customer queries via phone, email, chat, or other communication channels
• Provide prompt, accurate, and professional resolutions to customer concerns
• Update and maintain customer records, interactions, and case details in the CRM system
• Track customer requests and ensure timely follow-ups until resolution
• Coordinate with internal teams to resolve customer issues efficiently
• Maintain accurate documentation of all customer communications
• Ensure high levels of customer satisfaction through quality service
• Meet assigned response time, productivity, and customer service KPIs

Required Skills & Qualifications

• Excellent verbal and written communication skills in English.
• Strong customer service and interpersonal skills.
• Experience working with CRM systems is preferred.
• Good problem-solving, organizational, and multitasking abilities.
• Basic proficiency in MS Office (Excel, Word, Outlook.
• Ability to work in a fast-paced environment while maintaining accuracy.