Customer Support Associate

Customer Support – Voice Process

Job Title: Customer Support Executive – Voice Process

Process: Customer Support

Employment Type: Full-Time

Work Mode: Work From Office (WFO)

Shift: Rotational / Night Shift

Job Overview

We are looking for enthusiastic and customer-focused individuals to join our Customer Support Voice Process. The ideal candidate should have strong English communication skills, a customer-first approach, and the ability to handle customer queries professionally over the phone.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Understand customer concerns and provide accurate and timely resolutions.
• Maintain a high level of customer satisfaction through effective communication.
• Follow standard operating procedures and process guidelines.
• Document customer interactions and update relevant information accurately.
• Escalate complex issues to the appropriate team when required.
• Meet defined quality, productivity, and customer service targets.
• Maintain professionalism and empathy while interacting with customers.

Required Skills

• Excellent English communication skills – verbal and written.
• Good listening and interpersonal skills.
• Strong customer-handling and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Basic computer knowledge and familiarity with MS Office.
• Willingness to work in rotational/night shifts.

Eligibility

• Freshers and experienced candidates can apply.
• Candidates with prior experience in customer service, BPO, or voice process will be preferred.
• Graduation/12th qualification as per process requirements.

Why Join Us

• Opportunity to build a career in the customer service/BPO industry.
• Professional work environment.
• Training and development opportunities.
• Growth opportunities based on performance.