Customer Support Associate

Position Details

Role: Customer Service Representative – Chat Support

Location: Hyderabad

Employment Type: Contract (6 Months)

Work Mode: 100% Work From Office

Shift: Night Shift & Rotational Week Offs

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Job Responsibilities

• Handle customer queries through chat support platforms.

• Provide timely and accurate resolutions to customer concerns.

• Maintain customer satisfaction and quality standards.

• Manage multiple chat conversations simultaneously.

• Document customer interactions accurately in internal systems.

• Follow company processes and compliance guidelines.

Experience

• Freshers to 2 Years

Skills Required

• Excellent written communication skills

• Good typing speed and accuracy

• Basic computer knowledge

• Customer-focused approach

• Ability to work in a fast-paced environment