Customer Support Associate

Roles and Responsibilities :

• Provide exceptional customer service through phone, email, or chat to resolve customer queries and concerns in a timely and professional manner.
• Process customer orders, cancellations, and modifications while maintaining accurate records of transactions.
• Identify opportunities to upsell/cross-sell relevant products or services based on customer needs.
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-2 years of experience in BPO/call center environment.
• Excellent communication skills with strong verbal communication abilities.
• Ability to work in a fast-paced environment with multiple priorities simultaneously.