Customer Support Associate

Role & responsibilities

• Manage customer interactions and resolve queries and escalations in a timely manner
• Ensure consistent and high-quality customer experience
• Build and maintain strong relationships with customers
• Collaborate with internal teams to address customer concerns and improve processes
• Capture customer feedback and contribute to service improvements

Preferred candidate profile

• Relevant experience in customer support, customer success, or related roles
• Strong verbal and written communication skills
• Excellent problem-solving and interpersonal abilities
• Ability to work effectively in a fast-paced environment