Customer Support Associate

Company Description

TraviYo is a one-stop solution for travel professionals, providing integrated technology, marketing, and mentorship services to help travel businesses transition from offline to online. The company focuses on empowering travel agencies and entrepreneurs to streamline operations, enhance customer engagement, and grow their digital presence. By combining travel-specific software tools with strategic guidance, TraviYo supports clients in modernizing their business models. Team members contribute to a dynamic environment that embraces innovation in the travel industry and values practical, results-driven solutions.

Role Description

The Customer Support Associate role at TraviYo is a full-time, on-site position based in Noida. In this role, the associate responds to customer inquiries via phone, email, and chat, ensuring timely and accurate resolutions for travel professionals using TraviYo's platforms and services. Daily tasks include troubleshooting user issues, guiding customers through product features, recording and tracking support tickets, and escalating complex problems to the appropriate internal teams. The associate also collects customer feedback, assists in onboarding new clients, and supports training initiatives to improve user adoption and satisfaction. Collaboration with sales, product, and training teams is expected to maintain a high level of customer experience and contribute to continuous service improvement.

Qualifications

• Strong Customer Support, Customer Service, and Customer Experience skills for handling inquiries, resolving issues, and maintaining client satisfaction.
• Sales and Training abilities to assist in client onboarding, upselling relevant solutions, and guiding customers through product use.
• Excellent verbal and written communication skills in English; ability to explain technical concepts in a clear, user-friendly manner.
• Comfort with CRM or ticketing systems and basic proficiency with office productivity tools.
• Proven ability to work in a fast-paced environment, manage multiple tasks, and prioritize effectively.
• Strong problem-solving, active listening, and interpersonal skills with a customer-focused mindset.
• Relevant diploma or bachelor's degree in business, communications, hospitality, or a related field is preferred.