Customer Support Associate- Voice process

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests related to product information, orders, returns, and exchanges.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-10 years of experience in an international voice process environment.
• Excellent communication skills for effective interaction with customers over the phone.
• Ability to work on a rotational shift schedule including evenings, weekends, and holidays as required by the business needs.
• Basic computer knowledge for navigating CRM systems and other relevant software.