Customer Support Associate- Voice process

Roles and Responsibilities :

• Handle customer inquiries, resolve issues, and provide solutions via phone calls.
• Process customer requests for product information, orders, returns, and exchanges.
• Maintain accurate records of all interactions with customers using our CRM system.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-10 years of experience in a similar role (customer support or voice process).
• Excellent communication skills with the ability to handle high-pressure situations.
• Ability to work in a fast-paced environment with multiple priorities simultaneously.
• Basic computer knowledge and proficiency in Microsoft Office applications.
• Grad/Undergrad.