Customer Support Associate- Voice process

Roles and Responsibilities :

• Provide exceptional customer support through phone, email, or chat to resolve customer queries and concerns in a timely and professional manner.
• Handle multiple conversations simultaneously while maintaining accuracy and attention to detail.
• Identify opportunities for upselling/cross-selling products/services based on customers' needs and preferences.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-10 years of experience in BPO/call center environment with focus on customer support.
• Excellent communication skills with ability to articulate thoughts clearly over the phone/email/chat.
• Basic knowledge of computer applications such as Microsoft Office Suite (Word, Excel).
• Freshers can apply; no prior work experience required.
• UG/Graduate can apply.