Customer Support Associate / Representative ? Auto Parts Division

We are seeking a proactive, customer-focused, and detail-oriented Customer Support Representative to join our Auto Parts Division. In this role, you will be responsible for handling customer inquiries, providing product information, assisting with order-related requests, and ensuring an excellent customer experience throughout the sales and post-sales process.

• Handle inbound and outbound customer calls, emails, and chat support professionally.
• Assist customers with product information, compatibility, pricing, and order updates.
• Resolve customer concerns and post-sales issues in a timely and professional manner.
• Record and maintain accurate details of customer interactions in the system.
• Follow up on pending issues and coordinate with internal teams to ensure quick resolutions.
• Work closely with the Sales, Warehouse, and Technical Support teams for smooth order processing.
• Ensure high levels of customer satisfaction by delivering prompt and effective support.
• Meet quality standards while managing multiple customer conversations efficiently.

• Excellent verbal and written communication skills in English (mandatory).
• 13 years of experience in customer support or customer service.
• Experience in the Auto Parts or Automobile Industry will be an added advantage.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Good knowledge of MS Office and CRM software is preferred.
• Positive attitude, professionalism, and a customer-first approach.
• Willingness to work in the US Shift.