Customer Support Associate International Voice Process -

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.
Job Responsibilities

• Handle inbound and/or outbound customer calls for international customers.
• Provide accurate information and resolve customer queries professionally.
• Maintain high standards of customer service and ensure customer satisfaction.
• Understand customer requirements and provide appropriate solutions.
• Document customer interactions and update the required systems.
• Meet defined quality, productivity, and customer service targets.
• Follow company policies, processes, and compliance guidelines.

Eligibility

• Qualification: 10th / 12th pass and above.
• Experience: Freshers and experienced candidates can apply.
• Excellent verbal communication and interpersonal skills.
• Good listening and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Willingness to work in rotational shifts and rotational week-offs.

Shift & Work Schedule

• Rotational Shifts
• Rotational Week-Offs
• Candidates should be flexible to work across different shift timings based on business requirements.

Key Skills

• Excellent English communication.
• Customer handling skills.
• Good comprehension and active listening.
• Basic computer knowledge.

Why Join Us?

• Opportunity to work with international customers.
• Career growth opportunities.
• Structured training and development.
• Performance-based growth opportunities.

Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.