Customer Support Associate International Voice Process

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Job Summary

We are seeking dynamic and customer-focused Customer Support Associates (CSA) for our International Voice Process. The role involves handling inbound and outbound customer calls, addressing customer queries, providing resolutions, and ensuring a high level of customer satisfaction while maintaining quality and productivity standards.

Key Responsibilities

• Handle inbound and outbound calls from international customers professionally.
• Resolve customer queries, complaints, and service requests efficiently.
• Provide accurate information regarding products, services, and company policies.
• Maintain excellent customer service standards and call quality.
• Document customer interactions and update records in CRM systems.
• Meet individual and team performance metrics such as AHT, CSAT, Quality, and Productivity.
• Escalate complex issues to the appropriate department when required.
• Follow company guidelines, compliance standards, and process protocols.
• Maintain confidentiality of customer information.

Required Qualifications

• Graduate/Undergraduate (depending on company requirements).
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities.
• Basic computer knowledge and typing skills.
• Ability to work in rotational shifts, including night shifts.
• Customer-centric attitude with strong interpersonal skills.

Preferred Skills

• Experience in International BPO Voice Process is an advantage.
• Ability to handle customer concerns with empathy and professionalism.
• Good multitasking and time-management skills.
• Familiarity with CRM tools and customer service software.

Key Competencies

• Communication Skills
• Customer Service Orientation
• Active Listening
• Problem Solving
• Adaptability
• Teamwork
• Attention to Detail

Salary & Benefits

• Competitive salary package
• Performance incentives
• Night shift allowance (if applicable)
• Health insurance and other employee benefits
• Career growth opportunities

Shift: Rotational / 24x7 Support Environment

Contact HR: Yamanur [phone removed]

[email removed]