Customer Support Associate – International Email Process

Job Summary

We are looking for Customer Support Associates with good communication skills to join our International Email Process in the Travel domain. You will handle email queries from international customers and give them accurate, timely, and professional support.

Location : Viman Nagar, Pune office.

Roles and Responsibilities

• Respond to international customer emails within the defined turnaround time.
• Resolve queries about travel bookings, reservations, modifications, cancellations, and refunds.
• Write clear, professional, and grammatically correct email responses.
• Update customer details and case records accurately in the system.
• Escalate unresolved or complex issues to the right team.
• Meet quality, productivity, and customer satisfaction targets.
• Follow process guidelines and data security standards.

Qualification

• Graduates in any stream, or final-year candidates.

Experience

• Freshers are welcome to apply.
• Experienced candidates need a minimum of 1 year of international voice experience.

Required Skills

• Excellent written and verbal English communication.
• Good typing speed and accuracy.
• Strong attention to detail.
• Customer-oriented approach and problem-solving ability.
• Basic computer knowledge.

Other Requirements

• Must be comfortable working 24x7 rotational shifts, including night shifts.
• Must be comfortable with rotational week offs.
• Must be willing to work from the Viman Nagar, Pune office.